Shipping & Returns Policy
Last updated: 3/7/2026
This policy applies to all products purchased from Cora Inkster Herbal, including herbal products, supplements, and retail goods.
If you have any questions, please contact:
Email: cora.inkster@pm.me
Return request information is handled according to my Privacy Policy.
Shipping information
Delivery area
Standard shipping is available within the United Kingdom.
Orders outside the UK may be considered on a case-by-case basis on request but cannot be guaranteed.
Delivery method
Orders are dispatched using Royal Mail Group (including Parcelforce Worldwide), depending on the size and nature of the parcel.
Delivery times
Estimated delivery times will be provided at checkout where possible.
Delivery times are estimates only and may be affected by circumstances outside of my control.
Responsibility for delivery
I remain responsible for your order until it reaches you.
If a parcel is delayed or lost in transit, I will work with you and the carrier to resolve the issue.
Bespoke herbal prescriptions
Herbal prescriptions are prepared specifically for individual clients based on clinical assessment.
Because these products are made to order and tailored to individual needs, they are generally not eligible for return or refund once prepared or dispatched, except where:
The item is faulty
The item is damaged in transit
The incorrect item has been supplied
This does not affect your statutory rights.
Retail products
Retail products may include (but are not limited to):
Herbal teas
Tinctures (non-prescribed items)
Capsules and supplements
Skincare products (creams, balms, oils)
Food and wellbeing products
Household or lifestyle items
Other goods supplied via the online shop
Returns eligibility of retail goods
To return retail goods under your statutory rights:
Change of mind (within 14 days of receiving your order):
Tell me within 14 days of receiving your order
Send the items back within 14 days of telling me
Items must be unopened, unused, and in original condition
You bear the cost of return postage
Faulty or incorrect items:
Contact me within 14 days of delivery with photographic evidence
Under the Consumer Rights Act 2015, you have up to 30 days for a full refund on faulty/misdescribed goods
I will cover reasonable return postage costs
Refunds:
I'll issue your refund within 10 working days of receiving the returned items
(Note: Banking systems may take an additional few days to show credited funds.)
Original delivery charges are non-refundable for change-of-mind returns
Exclusions
For hygiene, safety, and regulatory reasons, returns may not be accepted for:
Opened supplements or consumable products
Used skincare or topical products
Any item that is not in a resalable condition
Refunds for retail goods
Once returned items are received and inspected, refunds will be issued to the original payment method within 10 working days.
For change-of-mind returns, the customer bears the cost of return postage.
For faulty or incorrect items, I will cover reasonable return shipping costs.
Damaged or incorrect items
If your order arrives damaged or incorrect, please contact me within 14 days of delivery with photographic evidence.
Where confirmed, I will offer either:
A replacement, or
A full refund within 10 working days, including reasonable return postage where applicable
Exchanges
Exchanges may be offered at my discretion and are subject to stock availability.
Where applicable, any price difference will be communicated before proceeding.
Herbal medicine safety and suitability
Herbal products supplied are intended for use only by the intended recipient.
You are responsible for ensuring that you follow any guidance provided regarding dosage, usage, and suitability.
If you experience any adverse reaction, discontinue use and seek appropriate medical advice.
Please also inform your herbalist so that the reaction can be assessed, documented, and reviewed as part of your clinical record. This helps support safe practice and the ongoing development of herbal medicine.
Right to refuse or cancel orders
As outlined in our Website Terms, I reserve the right to cancel or refuse any order where necessary, including but not limited to:
Suspected fraudulent activity
Product unavailability
Concerns about safe or appropriate use
Pricing or listing errors
Where an order is cancelled after payment has been taken, a full refund will be issued.
Contact
If you have any questions about shipping or returns, please contact:
Cora Inkster (Corran Tait)
Email: Cora.Inkster@pm.me